Organizations should be prepared to respond to crisis and emergency situations, whether due to natural causes, industrial accidents, intentional attacks or reputational crises, which can cause great damage and compromise their survival. This preparation includes the elaboration of action plans that allow the spread of the damage to be contained effectively.

However, these plans are usually presented in formats, such as paper documents, which are hardly operational in an emergency situation, hindering an effective response and coordination.

MISSION TRACK is a support system for emergency preparedness and response based on mobile technology, which provides support for the deployment, command and control of response teams:

  • The system facilitates the notification of an incident detected by any observer through an app, allowing to report the magnitude of the incident, as well as its geolocation.
  • The alert is notified to the coordinator's app, who, based on the information and location of the incident, makes the decision to activate the planned response procedures.
  • In case of activation, the system sends an alert to the members of the response teams, who must confirm their availability.
  • The system sends to each response team member the instructions of the planned action procedure, and the position of the incident.
  • The system allows emergency control to monitor the position of the members of the intervention teams, as well as monitoring.
  • Through the app, the head of the intervention team notifies the emergency control of each step completed in the action plan.
  • The system automatically records the time of the advance of each step of the action procedure, facilitating the subsequent evaluation of the emergency.

MISSION TRACK is useful to provide assistance in the preparation and management of the response in::

  • Security Plans
  • Emergency Plans
  • Crisis Management Plans
  • Environmental Emergency Plans
  • Business Continuity Plans 

The design of the MISSON TRACK web application and app was carried out taking into account the recommendations of the DERMIS (The design of a Dynamic Emergency Response Management Information System. Turoff. M. et al. JITTA 2004), as well as compatibility with the guidelines of ISO 22320 Emergency Management standard.